Privacy Policy

This Privacy Policy describes how Dave's Hot Chicken ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at daveshotchicken-eat.top, place orders, use our online services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our practices, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations.

1. About Us

Dave's Hot Chicken is a food service business operating through our website daveshotchicken-eat.top. We offer online ordering, menu browsing, promotions, and other food-related services to our customers throughout the United States.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us using the information provided above or in the Contact section at the end of this document.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The types of data we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register an account, place an order, sign up for our newsletter, participate in promotions, or contact us, we may collect the following personal identification details:

• Full name (first and last name)
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (where age verification is required)
• Username and password for account creation
• Payment information (credit/debit card numbers, billing address — processed through secure third-party payment processors)
• Order history and preferences
• Dietary preferences and special instructions you voluntarily provide

2.2 Usage Data and Technical Information

We automatically collect certain technical data when you access and navigate our website. This information helps us understand how users interact with our digital services and improve the overall experience. This includes:

• IP address and approximate geographic location derived from it
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring URLs (the website that directed you to ours)
• Date and time of your visit
• Clickstream data and interaction logs
• Error logs and diagnostic data
• Search queries conducted on our website

2.3 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to collect information about your browsing behavior on our website. This data includes:

• Session identifiers and authentication tokens
• Preferences and settings stored in cookies
• Shopping cart contents and saved orders
• Analytics data regarding how you use the website
• Advertising identifiers for marketing purposes

For detailed information about our use of cookies and how to manage your preferences, please refer to our Cookie Policy available on our website.

2.4 Device Information

We may collect information about the device you use to access our services, including:

• Device model and manufacturer
• Screen resolution and display settings
• Mobile network information
• Device identifiers (such as advertising IDs where applicable)
• Language settings and time zone

2.5 Information You Provide Voluntarily

In addition to the above, you may voluntarily provide us with other information when you:

• Submit feedback, reviews, or ratings about our food or services
• Contact our customer support team
• Participate in surveys, contests, or promotional events
• Interact with us on social media platforms
• Sign up for loyalty programs or special offers

2.6 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you connect your account or log in using a social media account)
• Advertising partners and data brokers
• Analytics service providers
• Payment processors and fraud detection services
• Delivery partners and logistics providers

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, all aimed at providing you with a better experience and maintaining the integrity of our business operations. Specifically, we use your data to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders and delivery requests
• Create and manage your customer account
• Communicate with you about your orders, including order confirmations, updates, and delivery notifications
• Process payments and manage billing
• Handle refunds, exchanges, and resolve disputes
• Provide customer support and respond to your inquiries
• Verify your identity and prevent fraud

3.2 Analytics and Service Improvement

• Analyze usage patterns to understand how customers interact with our website
• Monitor website performance and identify technical issues
• Conduct research and develop new features, menu items, or services
• Evaluate the effectiveness of our promotions and campaigns
• Improve our website's usability, content, and overall experience
• Generate aggregate, anonymized reports for internal business analysis

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers about our menu and promotions
• Personalize your experience by showing you relevant content and recommendations
• Serve targeted advertisements on third-party platforms based on your interests and behavior
• Notify you about new menu items, limited-time offers, and loyalty rewards
• Conduct market research and customer satisfaction surveys

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email, by contacting us directly at [email protected], or by adjusting your account preferences. Please note that even after opting out of marketing, you will still receive transactional and service-related communications.

3.4 Legal and Compliance Purposes

• Comply with applicable federal and state laws and regulations
• Respond to lawful requests from government authorities, courts, or law enforcement agencies
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of our company, employees, and customers
• Detect, prevent, and investigate fraud, security breaches, and other illegal activities

4. Legal Basis for Processing

Where applicable under United States law, we rely on the following legal bases for processing your personal information:

• Contractual Necessity: Processing necessary to fulfill your orders and provide our food services to you.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and marketing our products, provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit consent, such as for sending marketing emails or placing non-essential cookies on your device.
• Legal Obligation: Processing required to comply with applicable law or respond to legal processes.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers may access your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data. Such providers include:

• Payment processors and financial institutions (for secure payment handling)
• Delivery and logistics companies (for order fulfillment)
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Website analytics providers (such as Google Analytics)
• Customer relationship management (CRM) software providers
• Fraud detection and cybersecurity services
• Legal, accounting, and auditing firms

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or valid legal process
• Respond to requests from law enforcement or government authorities
• Protect and defend the rights, property, or safety of Dave's Hot Chicken, our customers, or others
• Investigate and prevent fraudulent, harmful, unauthorized, or illegal activities
• Enforce our Terms of Service or other agreements

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to a successor or affiliated entity. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5.4 Advertising and Analytics Partners

We may share aggregated or de-identified data with advertising and analytics partners for the purpose of understanding our customer base, improving our marketing strategies, and serving relevant advertisements. This data does not identify you personally.

5.5 With Your Consent

We may share your information with additional third parties when you give us explicit consent to do so, such as when you participate in joint promotions with partner brands.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

6.1 Technical Safeguards

• Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive data, including passwords (using hashing algorithms) and payment information
• Firewalls, intrusion detection systems, and regular security monitoring
• Two-factor authentication options for account access
• Regular software updates and security patches
• Vulnerability assessments and penetration testing

6.2 Administrative Safeguards

• Access controls limiting employee access to personal data on a need-to-know basis
• Staff training on data privacy and security best practices
• Confidentiality agreements with employees and contractors
• Regular review and update of security policies and procedures
• Incident response plan for data breaches

6.3 Physical Safeguards

• Secure physical facilities for servers and data storage
• Restricted physical access to systems containing personal information
• Secure disposal of physical records containing personal data

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We respect these rights and provide you with the means to exercise them.

7.1 Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as legal obligations or ongoing business relationships).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell (or share) about you, including the categories and specific pieces of personal information.
• Right to Delete: The right to request deletion of your personal information we have collected, subject to exceptions.
• Right to Correct: The right to correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: The right to direct us not to sell or share your personal information with third parties for cross-context behavioral advertising purposes. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to only what is necessary to provide services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.

To submit a verified consumer request under CCPA/CPRA, please contact us at [email protected]. We will respond to your request within 45 days, with a possible 45-day extension when reasonably necessary, as permitted by law. You may submit up to two requests per 12-month period at no charge.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected]
• Website: daveshotchicken-eat.top

We may need to verify your identity before processing your request. Verification may include confirming your email address, account details, or other information you have previously provided to us. We will not fulfill your request if we cannot verify your identity.

You may also designate an authorized agent to make a request on your behalf. The authorized agent must provide written proof of authorization, and we may require you to verify your identity directly with us.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including enabling you to log in, add items to your cart, and complete orders. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors use our website by collecting anonymized data about page visits, traffic sources, and user behavior.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to track your browsing activity and deliver targeted advertisements relevant to your interests.

8.2 Managing Cookie Preferences

You can manage your cookie preferences through our cookie consent tool available on our website, through your browser settings, or by opting out of specific types of tracking. Please note that disabling certain cookies may affect the functionality of our website. For complete information about our use of cookies, please review our full Cookie Policy available at daveshotchicken-eat.top.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including complying with legal, accounting, and reporting obligations. The specific retention periods depend on the type of data and the purpose of its collection:

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you. Where deletion is not immediately possible (for example, because data is stored in backup archives), we will securely isolate your data and protect it from further processing until deletion is feasible.

10. Children's Privacy

Dave's Hot Chicken does not direct its website or services to minors. We do not knowingly collect personal information from children under 13 years of age in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under 18 years of age for our general services.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take steps to investigate and, if confirmed, delete such information from our systems promptly.

If we become aware that we have inadvertently collected personal information from a child under the applicable age limit, we will delete that information as quickly as reasonably possible. We reserve the right to restrict or terminate account access where we have reason to believe a user does not meet our age requirements.

11. International Data Transfers

Dave's Hot Chicken is based in the United States and primarily serves customers within the United States. Your personal information is collected, stored, and processed within the United States. If you access our website from outside the United States, please be aware that your information will be transferred to, and processed in, the United States.

The data protection laws in the United States may differ from those in your home country. By using our website and services from outside the United States, you consent to the transfer of your personal information to the United States and acknowledge that such transfers are subject to United States law.

Where we share data with third-party service providers located outside the United States, we ensure that appropriate safeguards are in place to protect your information, such as:

• Standard contractual clauses and data processing agreements
• Transfers to countries with adequate data protection standards
• Vendor certification programs and security assessments

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and services that are not operated or controlled by Dave's Hot Chicken. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices or content.

Third-party services that may be integrated into our website include, but are not limited to:

• Social media sharing buttons (Facebook, Instagram, Twitter/X, TikTok)
• Google Analytics and Google Ads
• Payment processing gateways
• Online review and rating platforms
• Food delivery aggregator platforms

13. Your Choices and Opt-Out Options

We respect your right to make choices about how your personal information is used. Below are the key options available to you:

13.1 Marketing Communications

You can opt out of receiving marketing emails from us at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email we send you
• Emailing us at [email protected] with the subject line "Unsubscribe"
• Adjusting your communication preferences in your account settings

13.2 Cookies and Tracking

You can manage cookie settings through your browser's privacy settings or through our cookie consent tool. You can also opt out of interest-based advertising through the Digital Advertising Alliance's opt-out page at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

13.3 Account Information

You can access, update, or delete your account information at any time by logging into your account or contacting us at [email protected].

13.4 Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals. Currently, there is no uniform standard for how websites should respond to DNT signals, and our website does not currently respond to DNT signals. However, you can use the cookie management options described above to limit tracking on our website.

14. Filing Complaints with Data Protection Authorities

If you believe that our processing of your personal information violates applicable privacy law and we have not adequately resolved your concern, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Trade Commission (FTC)

For concerns related to unfair or deceptive privacy practices under the FTC Act, you may file a complaint with the Federal Trade Commission:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Privacy Rights (for California Residents)

California residents who believe their CCPA/CPRA rights have been violated may contact the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

14.3 State Attorney General Offices

Residents of other states may also file complaints with their respective state Attorney General offices, which have authority to enforce state consumer protection and privacy laws.

We encourage you to contact us first at [email protected] so we can address your concerns directly and promptly before escalating to a regulatory authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other legitimate business reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy prominently on our website at daveshotchicken-eat.top
• Notify you by email (if you have provided us with your email address) for significant changes
• Display a notice on our website homepage for a period of time after material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

We will endeavor to respond to all privacy-related inquiries within 30 business days. For verified consumer requests under CCPA/CPRA, we will respond within 45 calendar days as required by law.

When contacting us regarding a privacy request, please include the following information to help us process your request efficiently:

• Your full name
• The email address associated with your account (if applicable)
• A clear description of your request or concern
• Your preferred method of response (email, etc.)